How does recording work in the field?
Roonly records from your phone with the screen off, saves audio locally, and uploads in the background with retries, so a dead zone never costs you a conversation.
Roonly has two ways to record in the field. Single recording covers one conversation at a time. Shift mode records all day and lets Roonly find the conversations. This article explains single recording; shift mode has its own article.
Starting and stopping
Tap Record on the Home tab. The button turns into a timer and a card labeled Recording, LIVE, Tap to end appears beneath it. Tap either one to open the full-screen recorder, then tap the square Tap to end button to stop. Cancel in the top corner discards the audio after a confirmation.
There is no pause button and no maximum length for a single recording. If you want to leave a gap between doors, stop and start a new recording.
Recording with the screen off
Roonly declares itself an audio app to iOS, so recording continues when you lock the phone or switch apps. Music and podcast apps can keep playing alongside it. What stops a recording is another app that needs the microphone: a phone call, FaceTime, Siri, or a voice-memo app.
When that happens in the background, Roonly saves the audio it already captured, queues it for upload, and sends a lock-screen notification that reads "Roonly recording stopped. Saved N seconds. Tap to start a new one." When you come back to the app you also see a Recording Interrupted alert. Nothing you recorded before the interruption is lost.
If the app is closed with a recording still on disk, the next launch shows Unfinished Recording Found and asks whether to Upload or Discard it.
What gets saved
Audio is saved as a compressed mono file tuned for speech. A full hour takes roughly the space of a few photos. When you stop, the app records your GPS position and looks up the street address so the conversation appears with a location. You do not fill in an outcome or a name; Roonly infers both from the transcript and you can edit them afterward.
Your company's plan may cap the number of recordings. If you hit it, stopping a recording shows Recording Limit Reached and the audio is discarded, so check with your manager before a big day if you have seen that message.
Offline and upload
The upload starts as soon as you stop. If the phone has no signal, the recording waits in a queue that survives closing the app. Roonly retries each item up to 5 times with growing delays of 30 seconds, 2 minutes, 10 minutes and 60 minutes, and checks the queue again every 30 seconds while the app is open. Home shows Uploading conversation while it works and Conversation uploaded when done.
If every retry fails, Home shows "Conversation upload issue, Tap to retry". Tapping it refreshes your sign-in and tries again. There is no Wi-Fi-only setting; Roonly uploads on whatever connection you have.
What happens after upload
- The transcript is produced with speaker labels.
- Roonly checks that there was a real conversation. A transcript with almost no words is marked no speech. A single voice talking for under a minute, or for longer with very few words, is marked self talk. Neither is scored or shown in History.
- Recordings longer than 2 minutes are checked for multiple door conversations. If Roonly is confident it hears more than one, it splits the recording into separate conversations and scores each.
- Each conversation is scored, the outcome and prospect name are inferred, and it appears in History and on your manager's dashboard.
Recording from a route stop
If your manager plans routes, opening a stop and tapping record links the recording to that stop and marks it visited when the upload completes.
Related
- Shift mode: record a whole shift
- Battery, storage and upload on a long day
- Recording sounds wrong or will not upload
Still stuck? Contact support.