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Step-by-step articles on recording, scoring, training, the manager dashboard and Roonly Office.
Browse the help centerFrequently Asked Questions
How do I record a conversation?
Open the Roonly app and tap the large "Record" button on the home screen. Make sure you have microphone permissions enabled. After recording, tag the conversation type and outcome, then save.
Do I need consent to record?
It depends on where you are. Most US states allow recording when one party to the conversation consents, and a minority require every party to consent. Check your state before recording, and see recording consent in the help center for how Roonly handles it.
How accurate is the AI transcription?
Our AI transcription is highly accurate for clear audio in most environments. Background noise, multiple overlapping speakers, or poor audio quality may reduce accuracy. For best results, hold your phone steady and record in relatively quiet conditions.
Can I use Roonly offline?
Yes. You can record conversations without an internet connection. Recordings are queued and uploaded automatically when you are back online. Transcription and analysis happen after upload.
How do I invite team members?
As a manager or admin, go to the web dashboard, navigate to Team settings, and use the invite feature to send email invitations to your team members.