R
Roonly

Privacy Policy

Last updated: January 12, 2026

1. Introduction

Roonly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web dashboard, and related services (collectively, the "Service").

By using Roonly, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, phone number, and organization details when you create an account.
  • Audio Recordings: Sales conversations you record using the app. These are processed for transcription and analysis.
  • User Content: Notes, tags, and other content you add to conversations.
  • Communications: Information you provide when contacting support.

2.2 Information Collected Automatically

  • Location Data: GPS coordinates when you start a shift (with your permission). We only collect location when you explicitly start "Shift Mode".
  • Device Information: Device type, operating system, and app version.
  • Usage Data: How you interact with the app, features used, and performance metrics.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Transcribe and analyze your recorded conversations using AI
  • Generate scores, feedback, and coaching insights
  • Enable gamification features (points, badges, leaderboards)
  • Allow managers to review team performance
  • Send notifications about your account and the Service
  • Respond to your inquiries and support requests
  • Detect and prevent fraud or abuse

4. Audio Recording & Transcription

Important: When you record a conversation, you are responsible for complying with all applicable laws regarding recording consent. Many jurisdictions require all parties to consent to being recorded.

  • Audio recordings are uploaded to secure cloud storage
  • Recordings are processed by third-party transcription services (AssemblyAI)
  • Personally identifiable information (PII) such as names, phone numbers, and addresses may be automatically redacted from transcripts
  • Transcripts and analysis are stored in our database
  • Only you, your organization's managers, and authorized personnel can access your recordings

5. Data Sharing

We may share your information with:

  • Your Organization: Managers in your organization can view your conversations, scores, and performance data.
  • Service Providers: Third parties who help us operate the Service (cloud hosting, transcription, analytics).
  • Legal Requirements: When required by law or to protect our rights.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Access controls and authentication
  • Regular security assessments
  • Secure cloud infrastructure (Supabase, Google Cloud)

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Audio recordings may be deleted after a configurable period set by your organization. You can request deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your data
  • Export your data in a portable format
  • Opt out of certain data processing

To exercise these rights, contact us at privacy@roonly.ai.

9. Children's Privacy

Roonly is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: