ServiceTitan AI Voice Agent Pricing: 2026 Cost Breakdown

ServiceTitan AI Voice Agent Pricing: The Short Answer

ServiceTitan AI Voice Agent costs $2.75 per call, requires a ServiceTitan subscription, and does not score calls or coach your CSRs.

ServiceTitan's AI Voice Agent is a pay-as-you-go answering product built natively into the ServiceTitan platform. It answers inbound calls around the clock, identifies callers, creates new customer records, and books jobs according to your job types and capacity rules. The per-call pricing is published directly at plg.servicetitan.com/va: $2.75 per handled call, with a 12-month rate lock available for businesses that want cost predictability and pay-as-you-go monthly billing for those that do not.

The catch, and it is a significant one, is that the AI Voice Agent is fully native to ServiceTitan. It is not a standalone product. To use it, your business must already be running on ServiceTitan's platform, which carries its own subscription cost reported by third-party sources at $125 to $398 per technician per month, plus implementation fees. For most HVAC, plumbing, and electrical shops on ServiceTitan, the voice agent is an add-on purchase, not a first purchase.

This guide breaks down what you actually pay, what is and is not included, and how the per-call model compares to flat-rate and alternative options.

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What ServiceTitan AI Voice Agent Pricing Includes

At $2.75 per call, the agent handles the front end of the inbound call path. The core functions included at that rate:

• Greeting callers and determining whether they are new or returning customers
• Creating new customer records automatically within ServiceTitan
• Booking new jobs based on your configured job types and ServiceTitan's Adaptive Capacity scheduling
• Operating continuously for overflow calls during business hours and all calls after hours
• Managing multiple simultaneous inbound calls (third-party testing has recorded 100 or more concurrent calls handled without queue delay)
• Escalating to a live CSR when the caller requests a human or the situation falls outside the agent's configured scope
• Customizable voice selection, escalation rules, and scripted questions

Real-world performance data from KDS Development's review of over 7,000 calls found an 85% job booking rate during a high-demand period for an HVAC customer. GrowwStacks cites a 70% overall booking rate, rising toward 90% when capacity and job type configuration are dialed in. Bonney Plumbing reported converting 97% of leads into booked calls using the agent. These are vendor-attributed figures under optimized conditions; early deployments with incomplete job type or capacity configuration perform materially below those benchmarks.

The voice agent also has a companion SMS Agent available as a separate add-on at $0.10 per message, also pay-as-you-go, for text-based follow-up on missed or completed calls.

Invoca's research puts the unanswered call rate at 27% across home-services businesses. An agent that handles overflow and after-hours calls addresses that specific gap. For shops that are regularly missing calls because the phones ring when no one is available, that case is straightforward.

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Hidden Costs and Gotchas in ServiceTitan AI Voice Agent Pricing

The per-call rate is transparent, but the full cost picture for a ServiceTitan shop includes several layers that deserve attention before committing.

The ServiceTitan platform itself is the primary cost. Third-party sources report the base platform at $125 to $398 per technician per month plus onboarding and implementation fees that frequently run into the thousands of dollars. The AI Voice Agent is a feature of that platform, not an independent product. A five-technician HVAC shop at the midpoint estimate ($250/tech/month) spends $1,250/month on the platform before the voice agent makes a single call.

Per-call costs compound at volume. A shop fielding 300 calls a month pays roughly $825 in voice-agent fees alone. At 500 calls, that rises to $1,375. At 1,000 calls, it reaches $2,750 per month. For high-volume offices, flat-rate alternatives quickly become cost-competitive. According to a 2007 Oldroyd/InsideSales study, a lead contacted within 5 minutes is 21 times more likely to qualify than one contacted after 30 minutes, so speed matters, but so does the total cost per conversation.

No call scoring, no CSR coaching. The voice agent answers and books. It does not evaluate the quality of the calls your human CSRs take, does not flag the specific moment a winnable call was lost, and does not generate a practice scenario for the rep who fumbled an objection. According to ServiceTitan's own survey of more than 3,000 businesses, 58% of inbound calls never convert to a booked job, across all calls, not just unhandled ones. Answering more calls addresses one part of that gap. The coaching gap, the quality of what happens inside each conversation when a human picks up, requires a separate solution.

Platform lock-in is real. There is no path to using the ServiceTitan AI Voice Agent if your business runs on FieldRoutes, JobNimbus, Housecall Pro, or a separate phone system like Dialpad, Aircall, or RingCentral. The agent is ServiceTitan-only. Migrating to ServiceTitan to unlock the voice agent is a significant operational decision with its own cost and timeline.

Configuration is not instant. The guided setup is estimated at 20 to 30 minutes, but accurate performance requires clear job type definitions, a configured knowledge library, and capacity rules in place before the agent performs reliably. Shops that launch without this groundwork report booking errors and caller confusion. The performance numbers cited above reflect mature, tuned deployments.

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ServiceTitan AI Voice Agent vs. Alternatives: Pricing Comparison

Sources: ServiceTitan AI Voice Agent at plg.servicetitan.com/va (July 2026). Sameday AI at gosameday.com. Smith.ai and Rosie from their respective published pricing pages, July 2026. Roonly Office at roonly.ai/office.

The comparison above illustrates the central tradeoff in the ServiceTitan model: the native integration and booking accuracy inside ServiceTitan are real advantages, but they come at a per-call rate that beats the flat-rate alternatives only at low call volumes and requires a platform commitment that excludes the majority of home-services offices.

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Is ServiceTitan AI Voice Agent Worth the Price?

For a business already committed to ServiceTitan, the voice agent is a coherent and native option. The $2.75-per-call rate is predictable, there is no monthly minimum during slow periods, and the integration with ServiceTitan's capacity, job types, and customer records is tighter than any third-party voice agent can replicate by definition. ServiceTitan's own data shows the agent running at 70 to 85% booking rates under good configuration, and for a shop that regularly loses after-hours or overflow calls, that is a genuine fix.

The case weakens in three situations.

First, if your business is not on ServiceTitan. The voice agent requires the full platform. For shops on FieldRoutes, JobNimbus, Housecall Pro, or standalone phone systems, the product is simply not accessible without migrating the entire operation.

Second, if your call volume is moderate to high. At 500 handled calls per month, the $1,375 in voice-agent fees alone exceeds Sameday AI's flat rate by a wide margin. The per-call model rewards low-volume or erratic-volume operations and penalizes busy offices.

Third, if your conversion problem runs deeper than unanswered calls. Numa's 2021 Small Business Phone Report found that 85% of callers who cannot reach a business on the first try never call back. Answering those calls is step one. But the ServiceTitan survey number, 58% of all inbound calls never converting to a booked job, tells you that a large share of the problem happens inside calls that your team does answer. The AI Voice Agent does not improve what happens on those calls. Call quality requires coaching. The true cost of a missed call goes well beyond the call itself, as this analysis of missed-call economics covers in detail: the full economics of a missed call in home services.

For ServiceTitan shops with relatively low call volume that need straightforward overflow and after-hours coverage, the voice agent earns its rate. For shops looking to close the full gap from answered call to booked job to coached team, it covers one leg of the loop.

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More Affordable or Better-Fit Alternatives

Sameday AI is the most direct flat-rate alternative for home-services businesses. At approximately $449/month, it dispatches into ServiceTitan, Housecall Pro, and Jobber, claims a 92% booking rate, and is purpose-built for trades. At volumes above about 160 calls per month, its flat rate runs cheaper than ServiceTitan's $2.75/call model. It does not score or coach the CSR.

Smith.ai starts at roughly $95/month for AI-only call answering, scaling by call volume and adding human-backed answering from $292.50/month. It is platform-agnostic, works for shops not on ServiceTitan, and does not require a platform migration. No coaching or scoring.

Rosie is the entry-level option at $49/month for 250 minutes of answered calls. Live transfers and in-call booking are gated to the $149 Scale tier. Good for small shops that need overflow coverage only.

Roonly Office is built for shops that want more than answered calls. The AI receptionist captures overflow, after-hours, and flood calls, qualifies the caller, and gets the booking request into the CRM. Overlay mode means it sits in front of the phone system you already run without porting numbers or switching platforms, including shops already using ServiceTitan phones. The piece no other alternative on this list includes: call scoring and CSR coaching on every inbound and outbound call, plus roleplay practice built from the team's own real conversations. A ServiceTitan shop can run Roonly alongside its existing setup, using Roonly to score and coach the CSR conversations the AI Voice Agent cannot reach. The two are not mutually exclusive. Plugging into the CRM and phone system you already run is the design, not the exception.

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Frequently Asked Questions

How much does ServiceTitan AI Voice Agent cost per month?

There is no monthly flat fee. The charge is $2.75 for each call the agent handles, billed monthly on a pay-as-you-go basis. A business with 200 handled calls per month pays approximately $550 in voice-agent fees. Volume discounts are available, and a 12-month rate lock is offered for businesses that want pricing stability.

Do I need to already be a ServiceTitan customer to use the AI Voice Agent?

Yes. The AI Voice Agent is a native feature of the ServiceTitan platform and only functions within that ecosystem. Businesses running on FieldRoutes, JobNimbus, Housecall Pro, or another CRM and phone system cannot access the voice agent without migrating to ServiceTitan.

Does ServiceTitan AI Voice Agent include call coaching or CSR scoring?

No. The agent answers inbound calls, identifies callers, creates records, and books jobs. It does not evaluate the quality of calls your human CSRs take, identify specific moments where winnable calls were lost, or generate coaching or practice scenarios. Scoring and coaching require a separate product.

Are there setup or implementation fees for ServiceTitan AI Voice Agent?

ServiceTitan has not published a specific setup fee for the voice agent itself. Basic configuration is estimated at 20 to 30 minutes with a guided setup. However, the underlying ServiceTitan platform carries onboarding and implementation fees that third-party sources report in the range of several thousand dollars. A business that is not already on ServiceTitan should factor full platform onboarding into the cost comparison.

What does the ServiceTitan SMS Agent cost?

The SMS Agent is a separate add-on priced at $0.10 per message, also on a pay-as-you-go basis. It is not included in the $2.75-per-call voice agent pricing.

At what call volume does a flat-rate alternative become cheaper than ServiceTitan's $2.75 per call?

Sameday AI's approximately $449/month flat rate breaks even with ServiceTitan's per-call pricing at roughly 163 calls per month. Above that volume, Sameday runs cheaper, without any platform dependency. Shops with 200 or more handled calls per month should run the flat-rate math before committing to per-call pricing.

Can I use Roonly Office alongside ServiceTitan?

Yes. Roonly's overlay mode sits in front of the phone system you already have, including shops using ServiceTitan Phones Pro, without requiring number porting or any migration. It scores every call, coaches the CSR, and captures calls that ServiceTitan's voice agent does not cover, such as calls your human team picks up. The two products address different parts of the call pipeline and can run in parallel.